Digital Experience Representative (Digital Banking)
Company: BluPeak Credit Union
Location: San Diego
Posted on: October 23, 2024
|
|
Job Description:
Digital Experience Representative (Digital Banking)US-CA-San
DiegoJob ID: 2024-1704Type: Regular Full-Time# of Openings:
1Category: MarketingCorporate OfficeOverviewThe Digital Experience
Representative is an individual contributor who assists with
executing strategy, tactics, innovation, design, testing,
implementation, and providing support for BluPeak's member-facing
digital banking tools. Additionally, this position works closely
with the Marketing department to provide general support, develop
materials, and assist with the management of the intranet as
needed. This position requires strong attention to detail and a
solutions-oriented approach, as they will be responsible for
assisting internal team members with our digital solutions. The
Digital Experience Representative is a self-starter, takes
initiative, and is a highly motivated individual with demonstrated
skills and experience.Responsibilities--- Assists with the
implementation of new and existing software releases including
impact analysis, documentation, testing, scheduling, and change
management.--- Supports complex Digital Banking projects, ensuring
execution and a high level of follow-through within project
timeline.--- Assists Retail team with escalated Digital Banking
questions, such as online/mobile banking, bill pay, browser
settings, and more. Directs calls outside of scope of
responsibility to the appropriate internal party.--- Assists with
developing, tracking, and reporting upon system performance and
feature/functionality utilization.--- Tracks and manages dashboards
for digital solutions via voice of member feedback.--- Performs
back office Digital Banking tasks including reviewing daily,
weekly, monthly and quarterly reports.--- Collaborates with
Marketing to assist with digital campaigns in support of
overarching marketing and organization-wide goals.--- Ensures the
BluPeak Credit Union brand is maintained and that materials are
compliant with credit union policy and financial institution
regulations.--- Stays well informed of technology trends and
remains compliant with all programs, policies, procedures, and
regulations.--- Adheres to company policy and procedure, complete
annual compliance training, and comply with business continuity and
vendor management policy. These are crucial to the success of the
organization and regulatory compliance and/or safety and soundness
for the sustainability of the credit union.--- Comply with all
Anti-Money Laundering laws such as the Bank Secrecy Act, OFAC and
USA PATRIOT Act and all related policies and procedures including
accurate Member/Customer Identification Program, member due
diligence, accurate OFAC match processing, and reporting unusual
activities and suspected fraud.--- Performs other duties as
assigned. SUPERVISORY RESPONSIBILITIES The job will have not have
supervisory responsibilities but will interact with supervisors of
various departments on certain departmental projects and supervise
third-party vendors.QualificationsEDUCATION and/or EXPERIENCE
Four-year degree (BS/BA) and/or minimum of 3 years relevant
experience (in lieu of degree). Minimum 1-3 years' experience with
digital platform services is preferred and/or minimum of 1-3 years'
experience with technical troubleshooting, problem resolution or
online services is preferred. Implementing/supporting
ecommerce-related strategies, mobile app experience is preferred.
Experience in financial services (private banking, customer
service, sales and lending) preferred. Candidate must have strong
written, verbal, spelling and proofreading skills. Requires
excellent writing, editing and communication skills. Capable of
working with third-party vendors. Must have the ability to build
collaborative relationships with employees throughout the
organization.Strong critical-thinking, problem solving and project
management skills are required. Ability to think strategically, as
well as tactically. Ability to analyze data to identify key
findings.TECHNOLOGY PROFICIENCYMust have strong technical knowledge
and troubleshooting techniques. Basic understanding of HTML, XML,
CSS, and web languages and the ability to learn new software and
digital programs/applications is preferred.Strong understanding of
online banking products, including payments, money movement and
digital banking functions is preferred. Familiarity with mobile and
tablet application deployment preferred. OTHER QUALIFICATIONSValid
California driver's license and the ability to travel and support
after-hours and weekend system maintenance/deployments on
occasion.Must have excellent project management skills and the
ability to manage multiple tasks and projects. Must be organized,
accustomed to time management and self-motivation, and have the
ability to self-manage. Must possess the ability to work
independently and as a part of a larger team.Must be a strong team
player with the ability to adapt to an ever-changing, organic
environment. Must be hands-on with all facets of the job.This job
is hybrid-remote. Applicant MUST be able to work in our Corporate
Office in San Diego, CA three days a week. Hybrid schedule subject
to change based on business needs. BluPeak Credit Union is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex including sexual orientation and gender
identity, national origin, disability, protected Veteran Status, or
any other characteristic protected by applicable federal, state, or
local law. Employment may be contingent upon BluPeak Credit Union's
receipt of an acceptable and job-related background check, drug
screen and credit check, as applicable and permissible by law.
BluPeak Credit Union is committed to working and providing
reasonable accommodation to applicants with physical, mental
disabilities and sincerely held religious beliefs. For more
information, contact Human Resources. PM17Compensation details:
24-28 Hourly WagePI7de8bed7fe53-25660-35202154
Keywords: BluPeak Credit Union, National City , Digital Experience Representative (Digital Banking), Accounting, Auditing , San Diego, California
Click
here to apply!
|