Premium Elite Relationship Manager
Company: Disability Solutions
Location: Riverside
Posted on: October 19, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day. One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being. Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization. Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!The Premium Elite Relationship Manager
demonstrates knowledge of investments and financial markets and
assists clients with their most complex trading, servicing and
relationship needs. Responsible for prioritizing and managing an
assigned book of clients to enhance client satisfaction, retention
and deepening. Own management of client cases, research and
communicate resolution to issues. Demonstrate expert knowledge of
internal and regulatory policies, procedures and processes. Execute
a disciplined approach to achieving business growth goals while
focusing on the client experience. Licensing requirements are as
follows: Series 7 and 66 or their equivalent.Responsibilities:
- Manages a book of high net worth, active self-directed clients
and serves as primary point of contact for all of the clients'
trading and servicing needs
- Delivers on performance goals, such as driving asset growth and
expanding the breadth and depth of client relationships through
product penetration
- Takes a client-focused approach by being a reliable expert on
the client's most complex trading, servicing, and relationship
needs and elevating to the status of a trusted counterpart,
ultimately winning wallet share
- Demonstrates knowledge of trading mechanics, fixed income,
options, margin, and margin regulations
- Executes a disciplined approach to all business development
strategies and goals to achieve business growth, while focusing on
the client experience
- Develops knowledge of internal policies, procedures, and
processes to ensure the most flawless and seamless execution of the
most complex trading strategies
- Works seamlessly across all enterprise business lines,
including Global Wealth and Investment Management (GWIM), US Trust
and Preferred Banking, as well as internal partners within Merrill
Edge to deliver a world-class relationship model and improve
processesAdditional responsibilities include but are not limited
to:
- Prioritize and manage book of clients, constantly searching for
opportunities to enhance client delight and advance our standing as
the client's sole financial institution
- Anticipate client dissatisfaction or relationship-risk and
immediately work with manager and partners to resolve issues
- Work closely with all Enterprise partners, such as Merrill
Lynch Financial Advisors to complement and support their client
management approaches
- Deliver efficient and responsive resolution for various client
situations, owning the management of the case, researching the
issue and communicating the solution to the client when
appropriate
- Exhibit critical thinking / problem solving skills to
immediately address escalated client issues notice to deliver a
best-in-class customer experience
- Strong risk-management aptitudeRequired Qualifications:
- Series 7 and 66 licensed
- Experience with advanced trading strategies, options, fixed
income, and margin
- Ability to use sound judgment when making decisions,
identifying solutions, and resolving elevated issues.
- Manage risk and the overall client experience
- Strong analytical and problem-solving skills
- Strong organizational skills & time management skills
- Strong interpersonal skills and the ability to work in a team
environment
- Ability to handle multiple tasks in a dynamic environment
- Ability to work effectively under pressure and time
constraints; adjusts rapidly to changing demands and
priorities
- Ability to work in team environment in order to meet targets
and deadlines
- Foster relationships with leadership peers and collaborate to
improve processes that impact both the client experience
- Ensures complete and efficient business/client interactions;
confident and engaging presence
- Must be flexible to work hours of operationDesired
Qualifications:
- Wealth management and private client experience
- Knowledge of the Enterprise platforms (US Trust, BAC,
Advisory)Additional Skills Used:Account ManagementAdvisoryClient
Experience BrandingCustomer and Client FocusOral
CommunicationsActive ListeningAttention to DetailClient Solutions
AdvisoryIssue ManagementPipeline ManagementCausation AnalysisClient
ManagementRisk ManagementTradingWritten CommunicationsEnterprise
Job Description:This job is responsible for helping clients with
complex trading, servicing, and relationship needs. Key
responsibilities include managing a book of high-net-worth,
self-directed clients, serving as primary point of contact for all
trading needs, operating in a way to constantly search for
opportunities to enhance client delight and advancing our standing
as the client's sole financial institution. This position is
subject to SAFE Act registration requirements. Pursuant to the SAFE
Act requirements, all employees engaged in residential loan
mortgage originations must register with the federal registry
system and remain in good standing. Since this position requires
SAFE Act registration, employees are required to register and to
submit to the required SAFE Act background check and registration
process. Failure to obtain and/or maintain SAFE Act registration
may result in disciplinary action up to and including
termination.Shift:1st shift (United States of America)Hours Per
Week: 40Pay Transparency detailsUS - CA - Riverside - 3550 VINE ST
- RIVERSIDE GATEWAY (CA6807)Pay and benefits informationPay
range$75,000.00 - $82,000.00 annualized salary, offers to be
determined based on experience, education and skill set.Formulaic
incentive eligibleThis role is eligible to participate in a
formulaic incentive plan. Employees are eligible for incentives as
detailed by the specific line of business incentive plan
provisions. Formulaic plans may be comprised of monthly, quarterly
and/or annual incentive opportunities. Incentives are earned based
on the employee's performance against defined metrics.BenefitsThis
role is currently benefits eligible. We provide industry-leading
benefits, access to paid time off, resources and support to our
employees so they can make a genuine impact and contribute to the
sustainable growth of our business and the communities we
serve.
Keywords: Disability Solutions, National City , Premium Elite Relationship Manager, Executive , Riverside, California
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