Technical Advisor Team Lead - San Diego, CA
Company: MSX International Inc.
Location: San Diego
Posted on: October 16, 2024
Job Description:
Location: CA, USDate: Jul 19, 2024Title: Technical Advisor Team
LeadJob Type: Full-time with BenefitsWho We AreFor more than 25
years, MSX International has been a dedicated partner to leading
automotive brands around the world. We support them in transforming
their businesses and in managing their operations across the areas
of Customer Experience, Repair Optimization, Learning and Insights.
We focus on helping our clients generate more value for their
customers. With over 5,000 employees based in more than 80
countries worldwide, our teams provide industry-leading expertise.
We have combined our deep industry expertise with cutting-edge
technology solutions to help our automotive clients increase
revenue and reduce costs, while enhancing operational efficiency
and improving customer satisfaction. Our goal is to help our
customers reach their full potential and to excel as their global
partner of choice.Are you looking for a new opportunity?If you have
experience in leading a fast paced, multidisciplinary team, then we
may be looking for you.What We Are Looking For:
- Do you currently or have you in the past been an ASE certified
technician?
- Do you like training and leading a team of Technical
Advisors/Technicians?
- Do you like delegating responsibilities to the team and being
their "go to"?If your answer is yes to the questions listed above,
MSXi might have the right opportunity for you! We are expanding one
of our signature programs and are looking for a Team Lead to
lead/supervise the team of automotive technical experts who can
troubleshoot technical issues, advise dealers, contribute to
fix-it-right first time and liaise with multiple OEM departments.
Your day to day will include local travel to designated
dealerships, training the Technical Advisors/Technicians, assigning
work to the team, supervising their daily activities, reporting
their KPIs, and problem solving.The Lead Technical Advisor key
tasks are:
- Lead, supervise and train Technical Advisors.
- Be knowledgeable in all duties of skilled automotive
technician.
- Lead discussions, meetings and act as a subject matter
expert.
- Ensure focus on reduction of buybacks through a timely and
correct repair.
- Providing dealership consultations on repair order
documentation, repair service agreements, and facility
inspections.
- Ensuring the improvement of the customer experience and
increasing "fixed first visit" cases.
- Report team's KPIs.What We Have to Offer:
- Full-time position with benefits effective the first of the
month following 30 days of employment.
- Benefits include Health, Rx, Dental, Vision Insurance, 401k
Savings Plan, Health Savings Account, Disability Insurance plans,
and employee discounts.
- Hybrid work environment: 3 days field work with local travel
and 2 days work from home per week on average with little to no
weekend work.
- Monthly paid car allowance.
- Paid standard US holidays and paid vacation time.Qualifications
Required:
- A minimum of 5 years automotive experience required; current
ASE certification is preferred but previously certified individuals
will be considered.
- Required to have previous Stellantis experience and OEM
training.
- Experience in leading a team.
- Experience in training, coaching and mentoring a team.
- Highly motivated, critical thinker, adaptive, and autonomous
with the ability to deliver measurable results.
- Ability to travel locally/regionally to dealerships.
- Ability to analyze and document vehicle case updates using
Microsoft Excel tools.
- Ability to communicate technical information to all
levels.
- Ability to analyze data and create custom reports using
provided templates.
- Ability to effectively use MS Outlook, MS Word, MS Excel, and
MS PowerPoint.
- Ability to work independently and manage a progressive workload
in a fast-paced environment.MSX International is an Equal
Employment Opportunity Employer committed to employing a diverse
workforce. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, sexual orientation, gender identity, disability and
protected veteran status, age, or any other characteristic
protected by law.The wage range for this role takes into account
the wide range of factors that are considered in making
compensation decisions including but not limited to skill sets,
experience and training, and other business and organizational
needs. The disclosed range estimate may not have been adjusted for
the applicable geographic differential associated with the location
at which the position may be filled. At MSXI, it is not typical for
an individual to be hired at the top of the range for their role
and compensation decisions are dependent on the facts and
circumstances of each case. A reasonable estimate of the current
range is $90k to $110k based on current experience.
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Keywords: MSX International Inc., National City , Technical Advisor Team Lead - San Diego, CA, IT / Software / Systems , San Diego, California
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