Customer Support Team Lead
Company: VirtualVocations
Location: Huntington Beach
Posted on: November 14, 2024
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Job Description:
A company is looking for a Clair Care, Team Lead to join their
Customer Support department.
Key Responsibilities
Lead and mentor a team of support agents, ensuring high-quality
customer assistance
Oversee day-to-day operations of the support team and troubleshoot
escalated issues
Develop and maintain internal documentation and collaborate with
cross-functional teams to improve customer experience
Required Qualifications
At least 3 years of experience leading a customer support or
operations team, preferably in a SaaS or FinTech environment
Proven experience maintaining and updating support
documentation
Experience leading a remote team in a distributed work
environment
Proficiency in mathematics and numerical analysis
Familiarity with customer support tools and basic understanding of
technical troubleshooting in SaaS products
Keywords: VirtualVocations, National City , Customer Support Team Lead, Other , Huntington Beach, California
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