Training Specialist
Company: VirtualVocations
Location: Irvine
Posted on: November 15, 2024
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Job Description:
A company is looking for a Training Specialist - Customer
Support (Workplace).
Key Responsibilities
Develop and implement comprehensive training programs for customer
support agents
Conduct ongoing training needs analysis and audit agent
interactions for performance improvement
Create and maintain knowledge base articles and training materials
for the support team
Required Qualifications
Experience in designing and delivering training programs
Familiarity with various training methods, including virtual and
e-learning
Ability to conduct quality audits and provide constructive
feedback
Experience in creating engaging training materials and
documentation
Proficiency in using tools such as Google Workspace
Keywords: VirtualVocations, National City , Training Specialist, Other , Irvine, California
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