Sr. Business Process Consultant, Finance and Supply Chain
Company: Servicenow
Location: San Diego
Posted on: October 23, 2024
Job Description:
Company DescriptionAt ServiceNow, our technology makes the world
work for everyone, and our people make it possible. We move fast
because the world can't wait, and we innovate in ways no one else
can for our customers and communities. By joining ServiceNow, you
are part of an ambitious team of change makers who have a restless
curiosity and a drive for ingenuity. We know that your best work
happens when you live your best life and share your unique talents,
so we do everything we can to make that possible. We dream big
together, supporting each other to make our individual and
collective dreams come true. The future is ours, and it starts with
you.With more than 7,700+ customers, we serve approximately 85% of
the Fortune 500, and we're proud to be one of FORTUNE 100 Best
Companies to Work For and World's Most Admired Companies.Learn more
on and about their experiences working at ServiceNow.Unsure if you
meet all the qualifications of a job description but are deeply
excited about the role? We still encourage you to apply! At
ServiceNow, we are committed to creating an inclusive environment
where all voices are heard, valued, and respected. We welcome all
candidates, including individuals from non-traditional, varied
backgrounds, that might not come from a typical path connected to
this role. We believe skills and experience are transferrable, and
the desire to dream big makes for great candidates.Job
DescriptionThe TeamThe Customer Outcomes team at ServiceNow works
with customers to help them achieve their business outcomes by
providing prescriptive guidance. As part of the Customer Outcomes
team, you will work with our customers to drive consumption,
adoption, and customer satisfaction and ultimately help our
customers grow their business on the ServiceNow platform by getting
them to see the value of their ServiceNow investment.The Role:The
Sr. Business Process Consultant, Creator Workflow will be a
functional and process Source to Pay (S2P) expert on a customer
engagement team - delivering implementations for this ServiceNow
Solution. Consulting with procurement departments and guiding them
in the endeavor of transitioning business requirements to
configuration requirements for this Solution.Although this opening
is focused on finding a Supply Chain operations specialist with
experience to bring to Source to Pay (S2P) engagements, this
consultant may also provide consulting for customers implementing
other Creator Workflow and Platform products based on configuration
best practices - all with the goal of accelerating and driving
customer business outcomes.What you get to do in this role:
- Be the process expert in how to best support Procurement,
Supplier Management, and Accounts Payable departments using
ServiceNow best practices focused on configuration vs.
customization
- Drive efforts for S2P-specific process definition,
re-engineering, improvement and gap analysis of
current/future-state processes during workshops with key customer
sponsors and stakeholders
- Advise customers in their efforts to take advantage of the
ServiceNow Creator Workflow Solutions standard capabilities in
their efforts to improve departmental processes.
- Lead customer design workshops focused on ServiceNow Platform
and Finance & Supply Chain Workflow Solution in scope of the
engagement (which may include Source to Pay (S2P), HR Service
Delivery, Legal Service Delivery Solution, and/or Workplace Service
Delivery/Safe Workplace)
- Owning support of key customer process owners/Subject Matter
Experts (SMEs) to obtain business requirements using ServiceNow
standard materials and collateral
- Guiding customers in completing required documentation such as
business requirement workbooks for functional aspects of the
solution
- Drafting more functionally-focused user stories, their
acceptance criteria, testing strategy and knowledge transfer while
supporting customers in reviewing and approving them
- Guides and advocates for the customer's needs throughout the
engagement
- Support internal unit testing of developed solution during the
development stage of the engagement, in partnership with Technical
Resources
- Drive customer unit and user-acceptance testing requirements
throughout and at key stages of an engagement
- Be a lead member of an overall engagement project team focused
on delivering successful and substantive customer outcomes
- Prepare all customer-facing deliverables focused on
process
- Juggle multiple and complex projects/initiatives
- Promoting continuous improvement practices for
delivery/engagement materials
- Supporting specific sales activities when required
- Providing training and mentoring to other members of the
ServiceNow delivery team and partner ecosystem upon request
- Up to 25% travel annually, driven by customer needs and
internal meetingsQualificationsIn order to be successful in this
role, we need someone who has:
- 5+ years of consulting experience for complex, global
organizations
- 3+ years S2P experience
- Demonstrated ability to influence and consult (providing
options with pros, cons and risks) for a Supply Chain department,
while providing thought leadership to Customer
sponsors/stakeholders in solving business process and/or technical
problems
- An end-to-end understanding of the S2P functional areas,
including Procurement, Supplier Management and Accounts Payable,
and how those areas operate together to deliver a S2P
solution.
- Proven experience in defining and deploying future-state S2P
processes and in identifying solutions from a people, process and
technology perspective with a focused prowess on implementation of
technology
- Strong understanding with leading industry S2P systems and
tools such as Procurify, Ariba, Coupa, Oracle, SAP, etc.
- Solid experience in converting business requirements to
configuration requirements by authoring user stories that support
Agile Development
- Excellent communication skills (both written and verbal) with
strong presentation and facilitation skills (proficiency in Visio,
Word and PowerPoint)
- Experience in providing Knowledge-Centered Service / Support
using technologies
- Experience in analyzing and recommending strategies based on
business priorities
- Strong interpersonal skills, customer-centric attitude, ability
to deal with cultural diversity
- Proven team player and team builder
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Keywords: Servicenow, National City , Sr. Business Process Consultant, Finance and Supply Chain, Professions , San Diego, California
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